Remote Monitoring

secure Remote acess is the core of Praecis Support

The Praecis Remote Access system can continuously monitor and evaluate the performance of your Air Temperature Control Unit (ATCU). The 24/7 system, using an ulttra-secure remote connection, tracks critical system parameters in real time, detect and report anomalies, and take proactive corrective actions to maintain peak performance and prevent downtime.

This means your ATCU is under continuous 24/7 oversight, supported by weekly engineer-reviewed reports that provide actionable insights into system efficiency and reliability.

The Praecis Remote Monitoring package not only reduces the risk of costly interruptions but also extends equipment life and ensures energy-efficient operation.

Customized Service Plans

Each monitoring plan is customized to the customer’s requirements. Praecis can provide whatever level of support required.

Generally, we recommend 24/7 monitoring with alerts (if the Critical Point Temperature is out of a specified range) and a weekly automated report (summarizing the system’s activity and highlighting potential concerns).

Praecis Support can also monitor your system for a specified interval allowing your system to be evaluated and adjusted.

Dedicated Engineering support

Engineering support is available on an hourly basis and can be purchased in advance as a block of hours. These blocks give you seamless access to expert troubleshooting, analysis, and corrective action whenever automated monitoring alone is not sufficient. By combining Remote Monitoring with a block of engineering hours, you ensure both proactive oversight and immediate access to skilled engineers when needed.

Dedicated Engineering Time

When you purchase a block of technician/engineering hours you gain flexible access to our technical expertise. These hours can be used for troubleshooting, design reviews, detailed technical guidance, or hands-on support for your projects..

Customized Service Plans

Each monitoring plan is customized to the customer’s requirements. Praecis can provide whatever level of support required. Generally, we recommend 24/7 monitoring with alerts (if the Critical Point Temperature is out of a specified range) and a weekly automated report (summarizing the system’s activity and highlighting potential concerns).